Noctiq Support FAQ

Why is sleep data missing?

Open Apple Health permissions, confirm Sleep access for Noctiq, then reopen the app. Wearable imports also require an active provider connection.

Why is Coach unavailable?

Coach requires internet access and a valid session. Retry later. Coaching is general wellness information, not medical advice.

How do I restore Pro?

Open Settings → Upgrade to Pro → Restore purchases using the Apple ID that purchased the subscription.

How do I export or delete my data?

Open Settings → Data & Privacy. Export creates an account data package. Delete account permanently removes account-linked data, subject to required legal retention.

Are supplement reminders prescriptions?

No. They are user-created reminders. Consult your doctor before starting any supplement.

Contact

Email us at support@trypadelup.com and we'll get back to you.